FAQ

Operating Hours

Office Hours: Monday – Friday 8:30 am -4:30 pm

Saturday (Second Line Location Only) 9 am – 1 pm


After Office Hours: please call 705 942-8171 ext.1 and one of our specialists will get back to you!

We have various sizes available, ranging from small lockers to larger units suitable for furniture or vehicles.

Sizes include 5×5, 10×10, 10×20, and much much more. Units are ideal for condo renters, seasonal item storage, vehicle storage, boats, ATVs and so much more. We also now offer climate controlled units!

Discounts available for multiple unit rentals.

The minimum rental period is one month, but we also offer flexible short-term options for your convenience. Discounts available for multiple units rented, as well as options for 6 and 12 month advance payments

Security is a priority for us. Our facilities feature 24/7 surveillance cameras and gated access to ensure the safety of your belongings.

With your access code you’ll be able to access your storage unit 24/7, year-round, even on holidays.

Hazardous materials, perishables (including food), firearms, and illegal items are not allowed to be stored in our units. Please refer to our rental agreement for a comprehensive list of prohibited items.

While we don’t provide insurance directly, we highly recommend tenants to secure insurance coverage for their stored items. Check with your insurance provider for options that may cover stored belongings.

We accept various payment methods including credit/debit cards, pre-authorized bank payments – We are a cashless facility starting April 1, 2024.

Yes, based on availability, you can request to upgrade or downgrade your unit size at any time. Please contact our office for assistance with this.

If you lose your access code or key, please notify the office immediately. We’ll guide you through the process to regain access to your unit.

Climate Controlled Storage are buildings specifically designed and mechanically kept at a consistent temperature to reduce extreme weather damage.

Most people prefer to rent a Climate Controlled Unit for  added protection to   sensitive or personal items that will not risk being exposed to high humidity or extreme cold.

Sensitive items may consist of leather or wood furniture, paintings, medical supplies, musical instruments, electronics and photographs.

Personal sentimental belongings are less likely to be exposed to high humidity and mold, especially photographs may fade and antique wood may lose their value by cracking or discolouration.

Yes, in fact many customers appreciate having their sensitive and/or personal items in the Climate Controlled environment.

While all their other belongings like storage bins, appliances, yard furniture, sports equipment, tools, kayaks, skis’, snowblower, lawn mower, etcetera do not risk any damage in a  Non-Climate Controlled Unit. This may be more cost effective for the customer.

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